Real answers, from the people who build it
Most questions are answered in the documentation. For the rest, write to us from your account: a person reads every request.
With a key or a trial
Open a request from your account, linked to your key and your site. We answer within two working days, usually sooner, in any language (English is quickest). You follow the whole thread in your account, and each reply also arrives by e-mail.
With the free audit
The documentation covers every screen. Once Cookie Rocks Audit is listed on WordPress.org, its support forum will be open to everyone.
A cookie we do not recognise?
Tell us which cookie, script or embed is missing and we add it to the list for everyone. Report a cookie.
Help us help you
- The address of the page where it happens
- What you expected, and what happened instead
- Your WordPress and Cookie Rocks versions (Cookie Rocks, Overview, at the bottom of the page)
- Other plugins that touch caching, consent or tracking
Questions
How fast do you answer?
Within two working days, usually the same day. Requests about a site that shows no banner or blocks a payment come first.
Can I write in my language?
Yes, in any language. English gets the quickest answer; otherwise we reply in your language.
My key has ended. Can I still get help?
Support comes with an active key or trial. The plugin keeps protecting your visitors, the documentation stays open, and you can renew at any time from your account.
Is support legal advice?
No. We explain what Cookie Rocks does and what the rules say in plain words. For your own case, ask a lawyer or your data protection authority.